We know waiting for a parcel is the hardest part. Here’s how your order gets from us to your door.
Where we ship
We deliver to every address in Australia, from big cities to country towns. At this stage, we don’t ship to other countries.
Where orders ship from
Every order is packed and shipped from our facility in Surat, Gujarat, India. That’s where our shilajit gummies and resin are carefully packed before heading to Australia.
Processing time
Once your payment is confirmed, we pack and dispatch your order within 1–2 business days.
Delivery time
Delivery usually takes 8–12 business days after dispatch. Remote and regional areas may take a few extra days, so please hang in there.
Shipping costs
| Order value (AUD) | Shipping cost |
|---|---|
| Under $200 | $25 flat rate |
| $200 and over | Free |
Tip: add a few more items to reach $200 and we’ll cover the shipping.
Tracking your order
Once your parcel is on its way, we’ll email you a tracking number. You can also check it anytime using the Track My Order link at the bottom of our website.
Customs, duties and taxes
No nasty surprises here. Our prices are final and include any applicable import taxes, so you won’t pay anything extra when your parcel arrives.
Lost or delayed parcels
If your tracking hasn’t updated for 10 business days, or your parcel shows as delivered but isn’t there, email us at admin@buyshilajitaustralia.com. We’ll chase it up with the courier and keep you in the loop.
Wrong address
Please double-check your delivery address before placing your order. If a parcel comes back to us because of an incorrect or incomplete address, our Refund Policy explains what happens next.
Need a hand?
Our team usually replies within a few minutes (a bit slower on weekends). Reach us at admin@buyshilajitaustralia.com or +61 8 6866 0556.
